Help & Support

You can cancel your subscription at any time on our website: open Your Account → Manage Subscription → Cancel Subscription and follow the instructions.

Cancelling your subscription stops the next renewal. Your access remains active until the end of the current paid billing period. You can see your access end date in Subscription.

After cancellation, check the subscription status and access end date in Subscription. You should also receive a cancellation confirmation email. If the subscription still appears active or you did not receive a confirmation, contact support.

A payment may already have been authorized before you cancelled your subscription. In some cases, your bank may show the payment as pending before it is completed. If the payment was authorized before cancellation, it may still be completed afterwards. This does not necessarily mean that a new subscription payment was made. If you believe the payment was authorized after your cancellation, contact support so we can review the payment.

Banks may show separate notifications when a payment is authorized and when it is completed. These notifications can appear at different times and may have different dates. If you see two notifications for the same amount, this does not necessarily mean that you were charged twice. One of them may be a temporary authorization, while the other is the completed payment. If you see two separate completed charges, contact our support team and provide the payment dates and amounts so we can check the payment.

When you add a payment method, a small verification charge of 1 USD/EUR may be made to verify your card. The amount is immediately refunded after the verification. Depending on your bank, it may take 5–10 business days for the refunded amount to appear in your account.